Frequently Asked Questions (FAQ)

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What is Tolerance?

Tolerance is a brand dedicated to promoting inclusivity, diversity, and equality. We aim to support the LGBTQ community through our clothing and initiatives, spreading a message of love and acceptance.

How does my purchase support the LGBTQ community?

When you purchase any product from Tolerance, you’re directly contributing to LGBTQ causes. A portion of every sale is donated to organizations that support LGBTQ rights and initiatives, helping us make a difference together.

Where can I purchase Tolerance products?

Our products are available exclusively on our official website: www.tolerance.shop

How are Tolerance products made?

We create our clothing on demand to reduce waste and ensure sustainability. This means your items are crafted after your order is placed, ensuring the highest quality.

What are the delivery times for orders?

Orders are processed within 24–48 hours. Estimated delivery times are 7–8 business days, depending on your location. Please note that delivery to more remote areas might take a bit longer.

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with tracking information. If you need assistance, please contact us at orders@tolerance.shop

What is your return and exchange policy?

We only accept returns or exchanges in cases where:

  • We sent the wrong product.
  • The product arrived damaged or defective.

Unfortunately, we do not offer returns or exchanges if the incorrect size was selected or if the customer changes their mind about the product. Please ensure you carefully check the sizing guide before placing your order. For any questions, contact us at returns@tolerance.shop or check Refund policy

Do you collaborate with influencers or other businesses?

Yes! We’re always looking for passionate individuals and businesses to collaborate with. Please email us at partners@tolerance.shop for partnership inquiries.

How can I support Tolerance beyond purchasing?

You can support us by sharing our message on social media, spreading the word about our brand, and engaging with our content. Follow us on Instagram for updates: @tolerance__official

Can I customize Tolerance products?

At the moment, we do not offer customization services, but we’re always open to suggestions. Feel free to email feedback@tolerance.shop with your ideas.

How can I get in touch with your team?

For general inquiries, please email us at info@tolerance.shop. For other specific questions, visit our Contact Information page for department-specific emails.

Do you offer international shipping?

Yes, we ship worldwide! Delivery times and fees may vary depending on your location.

Is Tolerance eco-friendly?

Absolutely. We follow an on-demand production model to minimize waste and prioritize sustainability in our operations.